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To establish a Call line, in the Teams admin center, expand, choose, and then select. Type a name for the Call line in the box at the top. overflow virtual receptionist. To include an existing resource account: Under, select the button to add a resource represent this Call line.

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Select the button next to the resource account you desire to appoint to this Call line. At the bottom of the pane, choose the button. If you need to produce a resource account: Under, pick the button to add a resource represent this Call line. On the pane, look for any set of letters to pull up the results dropdown.

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On the pane: Key in a detailed. Representatives see this name when a call exists to them. Type in a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, choose the button. On the pane, select the button. Representatives see the resource account name when they get an incoming call.

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Assign outgoing caller ID numbers for the agents by specifying one or more resource accounts with a telephone number. Representatives can pick which outgoing caller ID number to use with each outgoing call they make. Within the Calls App, agents can utilize their Call Queue (CQ)/ Automobile Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you want to enable agents to use for outgoing caller ID purposes. Select the button next to the resource account with an appointed phone number. Select the button at the bottom of the pane. If you don't have a resource account with an assigned contact number: Under, choose the button to add a resource account.

Select the button at the bottom of the results. On the pane: Type in a detailed. Agents see this name when a call is provided to them. Key in a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, pick the button.

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After you've produced this new resource represent calling ID, you'll still require to: Pick a supported language. This language is used for system-generated voice triggers and voicemail transcription, if you allow them. Once you've selected a language, select the button at the bottom of the page. Define if you desire to play a welcoming to callers when they show up in the line.

The uploaded recording can be no larger than 5 MB. If you pick, the system reads the text that you type (up to 1000 characters) when the Call queue addresses a call. Note When using Text to Speech, the text must be entered in the language chosen for the Call queue.

Teams provides default music to callers while they are on hold in a queue. The default music provided in Teams Call lines is without any royalties payable by your organization. If you want to play a particular audio file, choose and submit an MP3, WAV, or WMA file. Note You are accountable for separately clearing and protecting all essential rights and consents to utilize any music or audio file with your Microsoft Teams service, which might include copyright and other rights in any music, sound effects, audio, brand names, names, and other content in the audio file from all relevant rights holders, which may include artists, stars, entertainers, musicians, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, collective management companies and any other celebrations who own, manage or accredit the music copyrights, sound impacts, audio and other intellectual residential or commercial property rights.

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Review the requirements for adding representatives to a Call line. You can amount to 200 representatives through a Groups channel. You need to belong to the group or the creator or owner of the channel to add a channel to the queue. To utilize a Groups channel to handle the queue: Select the radio button and choose (overflow call center).

Select the channel that you want to use (only basic channels are totally supported) and select. The following clients are supported when utilizing a Groups channel for Call queues: Microsoft Teams Windows customer Microsoft Teams Mac customer Keep in mind If you use this option, it can take up to 24 hours for the Call line to be totally operational.

You can amount to 20 agents separately and up to 200 agents via groups. If you want to include specific users or groups to the queue: Select the radio button. To to the line: Select, search for the user, choose, and then choose. To to the queue: Select, search for the group, choose, and after that select.

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Keep in mind New users contributed to a group can take up to eight hours for their first call to show up. If there are more than 200 members in the group, just the very first 200 members, in alphabetical order, will be included as agents to the Call line. Crucial Known problem: Designating personal channels to Call lines When using a personal channel calls will be dispersed to all members of the group even if the private channel just has a subset of employee.

minimizes the amount of time it takes for a caller to be connected to an agent after the agent accepts the call. For conference mode to work, representatives in the Call queue should use one of the following clients: The most recent version of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later on Agents' Teams accounts need to be set to Teams, Only mode. Representatives who do not meet the requirements aren't included in the call routing list. We advise making it possible for conference mode for your Call lines if your representatives are utilizing suitable clients (overflow virtual receptionist). Idea Setting to is the suggested setting. overflow call answering. Once you've picked your call responding to options, select the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Business Server. Conference mode is needed if Teams users need to consult/transfer calls with Call queues. Agents might hear the configured music on hold in queue for up to 2 seconds when very first joining the call.

If you need to utilize Conference mode, choose,, or as the. If you need to utilize Attendant routing, set Conference mode to. Keep in mind If Compliance recording is made it possible for on the agents, the combination of and isn't supported. If you need to utilize, select,, or as the.

When utilizing and when there are less hires line than available representatives, only the first 2 longest idle representatives will be provided with calls from the queue. When utilizing, there may be times when an agent receives a call from the queue soon after becoming unavailable, or a short delay in receiving a call from the queue after appearing.